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COVID-19 | Wichtige DHL-Zustellinfos für einzelne Länder | Important DHL delivery information for individual countries | COVID-19

Terms and Conditions

General terms and conditions

1. Scope

The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.

2. Contractual partner, formation of contract

The contract is concluded with Swiss Health Care AG.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The language available for contract formation is English.

4. Delivery conditions

Delivery costs may be added to the product prices displayed. Further information on delivery costs, if applicable, are explained within individual product offers.

We only dispatch goods en route; pick up by the customer is not possible.

We do not deliver to packing stations.

5. Payment

The following payment methods are basically available in our online shop:

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

Credit Card
With the submission of the order, you provide your credit card details. After your identification as the legal cardholder, the payment transaction is automatically carried out and charged to your card.

PayPal Express
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.

SOFORT Online Bank Transfer by klarna
After submitting the order, you will be forwarded to the online SOFORT GmbH website. In order to pay the invoice amount via SOFORT, you must be in possession of a bank account that is activated for participation in online banking, must identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.

Stripe
Im Rahmen des Zahlungsdienstes Stripe bieten wir Ihnen verschiedene Zahlungsmethoden an: Zahlungsarten: Kredit- und Debitkarten, Apple Pay, Bancontact, Giropay, iDEAL, 3D Secure, SOFORT-Überweisungen. Die Belastung erfolgt bei Abschluss der Bestellung. Sie werden auf die Webseite des Online-Anbieters weitergeleitet. Dort können Sie Ihre Zahlungsdaten angeben, die Verwendung Ihrer Daten und die Zahlungsanweisung bestätigen. Wenn Sie die Zahlungsart gewählt haben, müssen Sie, um den Rechnungsbetrag bezahlen zu können, dort registriert sein bzw. sich erst registrieren und mit Ihren Zugangsdaten legitimieren. Die Zahlungstransaktion wird unmittelbar nach Bestätigung der Zahlungsanweisung automatisch durchgeführt. Zahlungsart Kreditkarte (via Stripe) oder Kreditkarte (mit 3D-Secure, via Stripe): Die Zahlungstransaktion wird unmittelbar nach Bestätigung der Zahlungsanweisung und nach Ihrer Legitimation als rechtmäßiger Karteninhaber von Ihrem Kreditkartenunternehmen auf Aufforderung von Stripe durchgeführt und Ihre Karte belastet.

6. Retention of title

The goods shall remain our property until full payment is made.

7. Damage during delivery

If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

10. Code of conduct

We have submitted to the following codes of conduct:
- Trusted Shops Qualitätskriterien
- https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

11. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Allgemeine Verbraucherschlichtungsstelle (from January 1st, 2020: Universalschlichtungstelle) des Zentrums für Schlichtung e.V., Straßburgerstraße 8, 77694 Kehl am Rhein, Germany, https://www.verbraucher-schlichter.de.

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